Sales & Customer Support Coordinator

Permanent Part-Time | Approximately 20 Hours per Week | Southbrook, Rangiora

Lily & George is a family-owned soft toy company based in Rangiora, supplying hundreds of retailers throughout New Zealand and Australia. We’re looking for a warm, organised and confident person to join our small team in a varied sales and customer support role.

This position is centred around building genuine relationships with our wholesale customers. You’ll regularly contact existing retailers, follow up on opportunities, help customers with orders and product enquiries, and ensure important conversations don’t fall through the cracks.

This isn’t an aggressive cold-calling or call-volume role. It’s about having friendly, useful conversations, understanding what each customer needs and following through consistently.

The role will include:

• Proactively contacting existing wholesale customers by phone and email

• Following up with customers who may be ready to reorder

• Introducing new products and identifying suitable range opportunities

• Responding to order, stock and product enquiries

• Helping new and existing customers access and use our wholesale portal

• Following up quotes, samples, catalogues and previous conversations

• Reconnecting with customers who haven’t ordered recently

• Maintaining accurate customer records, contact notes and follow-up lists

• Providing general sales and customer-service support

• Assisting with light social media and marketing tasks

• Helping in the showroom and with product launches or trade-show preparation

• Occasionally supporting the wider team with picking, packing or dispatch during busy periods

About you

We’re looking for someone who is:

• Warm, genuine and comfortable speaking with customers

• Confident making proactive phone calls as well as responding to enquiries

• Highly organised and good at following things through

• Clear and professional in written communication

• Comfortable using email, Microsoft Office and Excel

• Able to maintain accurate customer notes and records

• Self-motivated and able to work independently within a small team

• Commercially aware and able to recognise a sales opportunity without applying pressure

• Happy working in a varied role where priorities can change

Previous experience in sales, account management, customer service, retail or administration would be helpful, but a traditional sales background isn’t essential. The right personality, communication style and ability to build relationships are more important to us.

Hours and location

This is a permanent part-time position of approximately 20 hours per week, generally worked across Monday to Friday.

The exact days and hours can be arranged to suit the successful applicant and the needs of the business. School-hours arrangements are welcome.

The role is based on-site at our showroom and warehouse in Southbrook, Rangiora.

To apply

Please send us a brief introduction outlining your background, why this role interests you and why you think you would be a good fit for Lily & George.
shop@lilyandgeorge.co.nz