Australian Sales Support & Business Development Representative

Part-Time | Fixed-Term | August 2026 –  December 2026

About Lily & George

Lily & George is a family-owned New Zealand soft toy brand supplying hundreds of independent retailers throughout New Zealand and Australia.

We design beautiful, high-quality toys and pride ourselves on exceptional customer service, strong retailer relationships and creating products that families love.

As a small but ambitious business, every person in the team has the opportunity to make a genuine impact and help shape the future direction of the company.

Purpose of the Role

This fixed-term role has been created to provide additional sales, customer support and account management capacity during Lily & George's busiest trading period leading into Christmas, with a primary focus on supporting the Australian side of the business.

Working closely with the founders, this role will help ensure customers receive exceptional service and support during one of the company's busiest periods.

Position Details

• Part-time position (approximately 20 hours per week)

• Fixed-term role running approximately August to December 2026

• Based in Rangiora, North Canterbury

• Reports directly to the company directors

• Competitive hourly rate based on experience and capability

• KiwiSaver and all standard employee entitlements apply

What You'll Be Doing

Australian Sales Support

• Outbound calling and email follow-up with existing Australian customers

• Introducing new products, seasonal ranges and promotions

• Following up quotations, opportunities and trade fair leads

• Reactivating dormant and lapsed customer accounts

• Supporting customers with ordering through the wholesale portal

• Maintaining regular customer contact so Lily & George remains front of mind

Business Development

• Researching and identifying potential new customers

• Building prospect databases and customer lists

• Introducing Lily & George to prospective retailers

• Supporting new customer onboarding and account setup

• Assisting with trade fair follow-up activity

Customer Experience

• Responding to customer enquiries promptly and professionally

• Supporting customers with product recommendations and ordering

• Helping deliver an outstanding customer experience

• Building long-term relationships with our retail partners

Marketing and Campaign Support

• Supporting promotional campaigns and product launches

• Assisting with customer segmentation and campaign follow-up

• Gathering customer feedback and market insights

• Helping keep Lily & George front of mind with our customers

General Business Support

As a small family business, there may be opportunities to assist in other areas during busy periods, including customer service, trade fair preparation and general business support activities.

What We're Looking For

We're looking for someone who enjoys building relationships, takes pride in great customer service and is comfortable communicating with customers by phone and email.

Ideally, you'll bring:

• Strong communication and relationship-building skills

• Confidence speaking with customers over the phone

• Excellent organisation and attention to detail

• The ability to work independently and manage priorities

• Previous sales, customer service or account management experience

• Experience within wholesale, retail or giftware industries would be advantageous but is not essential

Why Join Lily & George?

• Join a growing New Zealand family business with big ambitions

• Work directly with the founders and see the impact of your work

• Enjoy flexible part-time hours

• Be part of a supportive and collaborative team environment

• Work with a beautiful product range loved by families throughout New Zealand and Australia

Interested?

Please apply with your CV and a covering letter telling us a little about yourself and why you think you'd be a great fit for the role.

Applications can be sent to:

shop@lilyandgeorge.co.nz

If you'd like to find out more about the position before applying, please feel free to email us or give us a call on 03 281 8658 for a confidential chat.